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BI Incorporated As BI's President, Bruce Thacher brings together the critical elements needed for the development of solutions that meet the individual needs of BI's customers. These elements include strategic thinking; efficient and safe operational systems; securing funding for research and development; reducing customer costs; retaining skilled and experienced employees; and providing excellent customer service. Bruce has lead numerous strategic initiatives at BI such as the development of key indicators to ensure that BI is focused on what is important to customers; the reorganization of development and operations processes that resulted in new and upgraded offerings with significant price reductions to customers; and assistance to numerous BI customers during large program implementations, expansions, or transitions. He has been involved in all aspects of BI's business, including management of sales, marketing, software and hardware development, manufacturing, training, call center operations, purchasing, field operations, and customer service. |
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